Emergencies
If you experience an issue with our water supply or sewerage services, please follow our guidance.
Plumbing and pipes
Learn about plumbing responsibility, what to do if you plan on making changes and how to apply for a temporary supply.
Trade effluent
If your business discharges non-household sewage (trade effluent) into the public sewer, you will need to obtain consent from us.
Leakage advice
Find out who to contact if you have spotted a water leak, how to check for leaks, and how to apply for an allowance.
Smart meters
We’re embarking on one of our most exciting and ambitious programmes to upgrade our water meters to smart meters.